Not Looking For Agreement
Can you remember an argument you had where a person you were trying to correct refused to agree that they had done the thing you said they did? Even though there was no disputing the details? I have. In one particular encounter, when it happened, it took me by surprise. So much so, the entire encounter changed the way I think. Here's why: It didn't matter how clear the situation was, he was not going to agree that he had done anything wrong. Then the unexpected happened! Let's do this in story format for fun. The names and some details have been changed to protect... everybody! :-) Jack And Tom Jack was the manager of our team. One day a member, we'll call him Tom, was in a tough situation with a client where it was appropriate to refuse our services. It was a common practice to refuse service under these particular conditions. However, when Jack came over to back Tom, he put Tom in a terrible position. Instead of confirming the denial of service, he ...